Fullwidth FAQs

What range of services do we offer?

We offer a complete range of General Practice services. We offer services for both individuals and corporate clients including chronic disease management, telephone and or e-mail consultation and advice service, Travel advice and vaccination services, General Health screening services, Insurance medicals, Medical services for Visa applicants to various High Commissions and Embassies, Sexual Health screening and advice services.

How do I book an appointment with you?

You can make an appointment by calling us on phone, +44 (0) 800 6785196, by sending an e-mail to info@callthephysician.com or completing our booking form on the website.

You can arrange an appointment with one of our Doctors at Ten Harley Street, London by calling +44 (0) 207 467 8393.

If I register with you do I need to stay registered with my NHS Doctor?

We do strongly recommend that you are registered with your NHS Doctor. We provide an alternative, affordable, convenient service but we are NOT a replacement to your NHS Doctor.

Will I be charged if I cancel a booked appointment?

We do require a minimum of 24hours notice for any cancellation to avoid being charged. If you book an appointment but fail to keep the appointment we charge 50% of the fee towards administrative expenses. If you cancel the appointment less than 24hrs we charge 15% administrative charge. You may cancel an appointment by calling +44 (0) 800 6785196 or send a e-mail to info@callthephysician.com.

How much do I pay for each consultation?

The consultation fee varies according to the length of the appointment. As a rough guide a 30 minute consultation costs £55-£65 and a 60 minute consultation costs £110-£115. For details of our prices please visit our Fees page.

Is my personal information held by you secure?

Maintaining patient confidentiality is of extreme importance to us. Your personal information is protected in accordance with the Data Protection Act, 1998. We do not provide this information to any third party under any circumstances. We take extreme care to ensure that your personal information is held securely.

Do you need my NHS Doctor’s Records to make a treatment decision?

No, as it is the case with most of the out of hours care and the A&E departments we do NOT have access to your NHS Doctor’s records. We do ask all our new clients to complete a Health Questionnaire detailing any past or current medical conditions, current medications, including Over the Counter Medications (OTC), any herbal or complimentary medications, any relevant family history, and history of allergies prior to the first consultation.

How do you make referrals and to whom?

Referring patients on for Specialist investigations and further management is a major part of the role of a General Practitioner. Callthephysician.com only makes referrals where there is a clinical indication for such referrals. We pride ourselves in making every effort to ensure that our clients are referred to the most appropriate and suitable Specialist team. We generally refer to Specialists teams with proven track records and whom we have known and trust.

How do I get to know about my bloods or other investigations results?

Most blood results are available within 48 hours. We would normally discuss different options to deliver the results to our clients when they do become available. Most patients are happy to have the results discussed over the phone, some prefer face-to-face consultation, others may prefer to receive the information either by e-mail or text message.

Will my Medical Insurance Cover the cost of the services offered by you?

Some Policies may cover services provided in Primary Care by General Practitioners. Most international policies would cover this. We do strongly recommend that you contact your insurance company to check this up. Some of the Policies cover the further tests and investigations required to be carried out prior to referral to the Specialist.

Which payment methods are acceptable to you for the services you offer?

We accept all forms of payment including cash, cheque or credit/debit cards. If you are covered by insurance we do ask that you settle the outstanding amount by the above method and then claim this back from your insurance company. We do provide receipt with which you can pursue your claims with your insurance company.

What are telephone consultations useful for?

Telephone consultations provide alternative means of consultation with our clients. It is particularly useful for giving general advice on health matters. Telephone consultations are playing an increasingly important role in the delivery of healthcare by General Practitioners and other health Professionals. Their role encompasses the management of acute and chronic conditions, triage, follow-up and delivery of health related advice. There are limitations to the use of telephone consultations as they do NOT provide the non-verbal cues that make up around half of a face to face consultation. Furthermore telephone consultation does not provide the opportunity to confirm the diagnosis with a physical examination leading to the concerns that serious condition may sometimes be missed. A thorough history is essential in the absence of physical examination and signs. It also removes, to a degree, the ability to build rapport and brings with it concerns about confidentiality.

Do you issue Prescriptions?

We would issue a private prescription or scripts if there is a medical indication for prescribing same. The NHS fixed charges or free prescription does not apply to Private scripts. Some of the items on a private prescription may be less expensive compared to the NHS fixed charge but others may be more expensive. Just like the NHS prescription the private prescription can be dispensed at any of the high street retail Pharmacy.

Will my own NHS Doctor or GP be informed about my Private Consultation?

Not unless you give us your permission to do so. You will be asked during the consultation if you wish for the details of the consultation to be passed on to your own NHS Doctor or not. It is generally important that your Doctor has this information so that your medical records are up to date as possible. However, in some very rare instances we may have to pass the information to your Doctor if there is a situation where failure to pass the information may result in harm to others. In such instances, you will be informed of the decision and the reasons to pass on the information. We are happy to discuss this with you one to one if you wishes or if you have any further question on this subject send an e-mail to info@callthephysician.com or call us on +44 (0) 800 6785196.

Can I transfer all my care from my NHS Doctor to you?

NO, we do not recommend this. We complement the services offered by your NHS Doctor but we are NOT a substitute or replacement service. Besides, there are many other benefits that you derive by keeping your care partly under the NHS while maintaining the option of utilising both services as you see necessary.

What If I need a referral to the Specialist what do you do?

If you need referral to see the Specialist you will be asked if you would like to be referred to see the Specialist privately or through the NHS. If you decide you would like to be referred through the NHS, we would then write to your NHS Doctor and asked him or her to refer you to one of the NHS Specialists. If you wish to be referred privately, we would discuss the options with you and ensure that you are referred to the most appropriate Specialist who is best equipped to address your medical problem.

If I wish to travel abroad on holiday, what travel vaccination do I need?

We have some information on our website giving you a general guide and information on some of the common vaccinations we offer. You could go to www.fitfortravel.scot.nhs.uk which gives additional information including for example what anti-malarial tablets to take depending on which country you wish to travel to. Callthephysician.com has access to Professional Medical travel websites and can offer the most up to date advice provided you provide details of your proposed destination. There is no additional charge for this provided you purchase one of the travel vaccination or travel medications such as malaria tablets.

What if I need to carry out a test that is NOT mentioned in your website, what do I do?

We are unable to list every test we carry out on our website, however we are able to carry out virtually all blood tests that are available in our laboratories. If the particular test you are interested in is not detailed on our website, please send an e-mail to us – info@callthephysician.com or give us a call on +44 (0) 800 6785196.

How do I order a repeat Prescription?

There are various options available, if you have access to the internet you can send an e-mail to info@callthephysician.com stating what medications you wish to reorder, you may complete the booking form on our website stating the details of your request. You may give us a call on +44 (0) 800 6785196 stating your request. You may also state how you would like to receive the script that is if you would like it to be posted to you or send to your chosen Pharmacy or left with any of our designated Pharmacy for you to collect.

I would like my results to remain confidential including my partner, how would you communicate the results to me to ensure that it remains confidential?

If you would like to receive your result by any particular method to ensure that not even your partner has access, we do discuss the options with you at the time of the consultation. We are able to facilitate the delivery of the results strictly by your chosen method.

May I have a chaperone with me during the consultation?

It is our policy to offer all patients who require intimate examination the option to have a chaperone available and present during the examination. You are welcome to bring someone with you to the appointment to provide support and act as a chaperone during the consultation. If you opt to have a chaperone present and have not got anyone present with you we can either look for a third party to provide this role or rearrange the appointment at a time and place where there would be a chaperone present.

How do I make a complaint?

We make every effort to ensure that we deliver a satisfactory service to all our clients all the time but understand that there may be occasions when some of our clients may feel unhappy with the level of our service delivery and may wish to express this to us. We have established service to handle all complaints in house initially and we do our best to resolve any issues in-house at the earliest possible time.

If you wish to put in a complaint about any of our services, please do not hesitate to contact our Medical Director either by phone +44 (0) 800 6785196 or send an e-mail to director@callthephysician.com, or complete our contact form stating the details of your dissatisfaction or post the complaint to our correspondence address on our website. We will make every effort to address each of your concerns in detail and provide you with an explanation and to discuss with you any action we may take. If after this the client is still not satisfied, we would then refer the matter to third party and we would be happy to provide you with all the necessary details.

Note that as part of our desire to maintain the client’s confidentiality, if the complaint is not made directly by our client we would request the client’s written or signed consent before investigating the matter and providing any verbal or written response.

What are the guidelines in place regarding consent and permission to carry out any procedures including blood tests, x-rays, scans and so on?

Prior to carrying out any procedure or tests due diligence is exercised to ensure that the client has had all the available options discussed and that they fully understand the reasons why the procedure or test is being requested. They understand the risks or benefits and any possible complications. Our clients’ have the option to change their mind at any time even if they have already consented to a test or procedure.

Do you offer termination of Pregnancy or abortion services?

No, we do NOT offer termination of pregnancy or abortion services. You may wish to contact your own NHS Doctor, your local Gynaecology department, or the British Pregnancy Advisory Service for advice.

I would like to give some feedback or comment about the services you offer and to make some suggestions to help improve your services. How can I contact you with my feedback, comments or suggestions?

We welcome and value your opinion, suggestions and any other comments as they help us to constantly explore ways to improve the quality of our service. You may wish to complete our contact form with details of your comments, observation, suggestions and so on. You can also send an e-mail to info@callthephysician.com, or post your comments to our correspondence address on our website. All received comments, suggestions, opinions are welcome and receipt is acknowledged, usually within 24hrs on business days.