Privacy Policy

Who we are

‘We’ are Callthephysician.com, a division of BlueHolly UK Ltd. Our registered address is 227 Park Road Enfield Middlesex EN3 6LL. Company Registration Number: 04913987.

You can contact us by calling +44 (0) 1992 850992, emailing info@callthephysician.com or by writing to Callthephysician.com, P.O.Box 1236, Enfield, Middlesex, EN1 9TW.

The name, logo, domain name, images and web site design of Callthephysician.com form part of its intellectual property. No-one has the right to use or reproduce any of the above without the permission of Callthephysician.com and any such attempt will be regarded as a breach of its intellectual property rights and will result in steps being taken to protect those rights.

Introduction

Patient confidentiality and the protection of your privacy is central to the service we provide. As such, we are committed to protecting your privacy. This policy explains how and for what purposes we use the information collected about you via www.callthephysician.com (referred to below as ‘this Site’). Please read this privacy policy carefully. By using this Site and any services we offer via this Site, you are agreeing to be bound by this policy in respect of the information collected about you via this Site.

If you have any queries or comments about the policy or our use of your personal information, please get in touch with us by emailing us at enquiries@callthephysician.com.

In general, we use any information we collect about you to:

  • improve the features and services we offer
  • support our own marketing and promotion efforts

Personal Information Collected

When you visit, register or use the services on this Site, you may be asked to provide certain information about yourself, including your name and your contact details. We may also collect information about how you use this Site.

Finally, we may also collect information from any correspondence that you have with us.

Information Collection and Use

Your information will enable us to provide you with access to all parts of this Site and to supply the services and features that you have requested. We may aggregate the information to identify patterns which we can use in our marketing and to help us develop, administer, support and improve our services and features.

In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to this Site or our services. Further, where you have consented, we might also use your information to email you with details about any other products or services which we offer which may be of interest to you.

The following features, by their nature, require and make use of personally identifiable information.

Who has access to the information you provide or we collect

We retain access to all personal information that we have collected from you.

If our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.

If we offer a service to you from the Site that is provided by a third party we may have to pass your information to them in order to deliver the service. By using such services you consent to us providing your information to the third party. We may also use third parties to provide services on our behalf which may include processing (but not using themselves) your information e.g. to complete partial addresses or to augment the information we hold about you. In either case, we will not pass your data to anyone who is not registered with the Data Protection Act or is not subject to these or similar provisions in our contract with them and we will not allow the third party to use your information commercially without your consent.

We will not otherwise disclose, sell or distribute your information to any third party without your permission unless we are required to do so by law.

Cookies

Like most websites, this site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics.

As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

Website links

This website contains links to other websites. Please note that Callthephysician.com is not responsible for the privacy practices or the content of such third party websites.

Security, storage and transfer of information

We follow strict security procedures to ensure that your personal information is not damaged, destroyed, or disclosed to a third party without your permission (unless they are providing services as outlined in the ‘who has access to your information’ section above) and to prevent unauthorised access to it. The computers that store the information are kept in a secure facility with restricted physical access and we use secure firewalls and other measures to restrict electronic access. If we are working with third parties we will require them to have in place similar measures to protect your information.

All of the information we collect or record is restricted to our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information.

We will retain your information for a reasonable period or for as long as is required by law.

In accordance with the terms of the Data Protection Act 1998, you are entitled to a copy of the information that we hold about you. On receipt of your request in writing and a cheque for £25 made payable to Callthephysician.com, we will release copies of such information within 30 days.

Changes to the policy

We may change this policy from time to time as we add new services or features or in response to changes in the law or our commercial arrangements. Any changes to this policy will be posted on this Site.