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How do I make a complaint?

We make every effort to ensure that we deliver a satisfactory service to all our clients all the time but understand that there may be occasions when some of our clients may feel unhappy with the level of our service delivery and may wish to express this to us. We have established service to handle all complaints in house initially and we do our best to resolve any issues in-house at the earliest possible time.

If you wish to put in a complaint about any of our services, please do not hesitate to contact our Medical Director either by phone +44 (0) 800 6785196 or send an e-mail to, or complete our contact form stating the details of your dissatisfaction or post the complaint to our correspondence address on our website. We will make every effort to address each of your concerns in detail and provide you with an explanation and to discuss with you any action we may take. If after this the client is still not satisfied, we would then refer the matter to third party and we would be happy to provide you with all the necessary details.

Note that as part of our desire to maintain the client’s confidentiality, if the complaint is not made directly by our client we would request the client’s written or signed consent before investigating the matter and providing any verbal or written response.